Privacy Policy

This policy explains how True Legal Solutions LLC ("True Legal Solutions," "we") handles information collected through this website. Questions? Email hello@truelegalsolutions.com or call (832) 900-3455.

Information we collect

• Information you submit in our forms, such as your name, email, phone number, company, and the details of your order, eviction case, skip trace request or job application.
• Information about the people or properties named in an order, which you provide so we can perform the service you request.
• Basic usage data collected automatically, such as pages visited and device and browser type, through cookies and Google Analytics.

How we use it

• To respond to you, perform the services you request, send quotes, engagement letters and invoices, and keep you updated on your matter.
• To run skip traces only for the legally permissible purpose you certify, such as service of process, litigation, debt collection or judgment enforcement.
• To review job applications.
• To understand how the website is used and improve it.

How we share it

We do not sell your personal information. We share it only as needed to provide our services and run our business: for example, with our website and form provider (Wix), our case-management and order system, process servers in our network who handle your serve, courts and officers as part of a filing or service, data providers used for skip tracing, and payment or invoicing providers. We may also disclose information when required by law.

Email

We email you about your orders and inquiries. Marketing emails include an unsubscribe link, and we honor every opt-out.

Text messages

We send text messages only to people who opt in through an unchecked checkbox on our forms or who text us first about their request. Messages relate to your request, case or order. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share mobile numbers or text-messaging opt-in data with third parties for their marketing purposes.

Analytics

We use Google Analytics. You can decline analytics cookies in our cookie banner or use Google's opt-out browser add-on (tools.google.com/dlpage/gaoptout).

Security

We use reasonable safeguards to protect the information we hold.

Retention

We keep case, order and billing records for five years after a matter closes, job applications for one year, and consent records for as long as we keep the related contact information, unless a longer period is required by law.

Your requests

To ask about, correct or delete your information, email hello@truelegalsolutions.com or write to True Legal Solutions LLC, 1942 W Gray St, Suite 405, Houston, TX 77019. We respond within 30 days. Some records must be kept to meet legal or court obligations.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.